About

Shipping

A shipping policy is a set of terms created by an online retailer that describes how orders are shipped to the customer. Shipping policies typically include domestic and international shipping speed options, delivery times, return policies, payment terms, shipping charges, and estimates for order processing time.

Shipping policies typically are included in a company’s terms and conditions, or as a standalone document. It is not uncommon to update your policy every few months, especially when you add new shipping carriers, expand your fulfillment network, or anticipate delays based on issues like order volume or supply chain issues.
Reference: https://www.shopify.com/blog/shipping-policy

Order processing times. After an order is placed, how many business days will it take to get it ready to ship? Communicate if you’re excluding weekends and/or holidays, and if you have certain cutoff times for processing orders (e.g., Orders received after 5pm will be processed the next business day).


Domestic and international shipping options. What are the qualifying regions for your domestic shipping options? Which countries have shipping restrictions that you can’t meet? International shipping can be broken down in its own section where you list the countries you ship to and estimated shipping times. If you offer several shipping options like expedited shipping or next-day, list them in a table so the information is easy to scan.


Shipping costs. Break down your shipping costs for the customer. For example, if you offer free shipping above a certain order total threshold, communicate that in various places as an upsell incentive. Also surface any potential surprise fees, such as import duties and taxes the customer may incur.


Local delivery options. If you offer multiple shipping options for nearby customers, such as local delivery or buy online, pick up in-store, explain the steps customers will need to follow after ordering, and clearly communicate your local delivery coverage
Reference: https://www.shopify.com/blog/shipping-policy

Privacy Policy

Privacy is a fundamental right and has become a hot topic with the rise of the digital age, with people knowingly, and sometimes unknowingly, sharing a large quantity of personal information online.

Regulating privacy is a challenge, with new websites popping up every day and customers located all over the globe, where privacy laws may vary from country to country.

If you’re thinking about starting or already have an online business or just a simple website, you need to do your part by having an easily accessible and complete privacy policy agreement.

In this article, I will guide you through this seemingly complex topic.

You’ll find a free privacy policy template you may download and use for your website as a starting point.

You’ll also learn the best practices for creating trust and transparency with your customers and find privacy policy examples to see how other businesses become compliant with the laws.

KEY TAKEAWAYS:

  • Creating a robust privacy policy is essential for online businesses to comply with varying global privacy laws and regulations, build trust, and protect user information.
  • Your privacy policy should clearly state what data is collected, how it’s used, security measures, and user rights for transparency, amongst other relevant topics.
  • Making the policy easily accessible and regularly updating it in accordance with your business and legal changes will ensure continuous compliance and trust with your users.

Return &Exchange Policy

1. Returns and Exchanges

Timeframe: Returns or exchanges are accepted within 7 days from the date of delivery.

Reverse Shipment Fee: A fee of up to ₹100 per item may be deducted as per our Fair Usage Policy.

Return Pickup Attempts:

  • Return pickups will be attempted within 24–48 hours from the date of the request.
  • A maximum of three pickup attempts will be made.

Service Availability: Reverse pickup is subject to service availability in your area.

2. Refund Process

For COD Orders 

  • Refunds will be processed to your Snitch Wallet within 1-2 working days after the return pickup is completed. 
  • Wallet balance can be tracked via the Snitch App.

For Prepaid Orders 

  • Refunds will be credited to your original payment method within 1–2 working days after the return pickup is completed.

Note:

  • COD payments will be refunded to the wallet, which can be used on future purchases.
  • Reward points, store credits & shipping charges (If any) are non-refundable.

3. Conditions for Returns

  • Items must be in their original condition with intact tags.
  • Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.

4. Non Returnable Items / Exclusions

To maintain hygiene standards, returns are not accepted for the following product categories:

  • Accessories
  • Sunglasses
  • Perfumes
  • Masks
  • Innerwear (boxers, briefs, trunks)

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